Voice Locator
The Know-Where Voice Locator System automates common customer service
transactions with a professional voice-activated interface. With this solution,
retailers improve customer service satisfaction and attract new customers with a
free self-service phone number providing the closest store locations, hours of
operation, driving directions and more.
The Know-Where Voice Locator System offers your customers 24 hour a day access
to your location information via our touch-tone and speech activated locator
service fully functional from any telephone without any additional equipment.
Deliver enhanced customer service with fewer call center agents and the
elimination of expensive on-premise infrastructure. Customers receive the
information they seek in an accurate and automated manner. Allow your customers
to receive the information they seek in an accurate, quick and automated manner
so that they can make their purchasing decisions while your corporate
operational costs are reduced at the same time.
Features Include:
- Store Locator - Provides nearest store or dealer locations, providing the address, hours of operation and other optional information. Customers can search by phone number, zip code, city and state, or Canadian postal code.
- Conditional Search Options - Allow customers to search within search results
for locations with certain optional parameters.
- Instant Location Delivery - Using Automatic Number Identification (ANI), your customers nearest location can be delivered based on the area code and exchange they are calling from.
- Multiple Searches - Customers can search for multiple locations in one call
- User Analysis - Complete access to in-depth reports for your telephone locator
so that you can analyze your locator's activity. We provide a summary of search
counts, caller origination and more.
- Direct Connection - Once your customers find their nearest branch location
they can be directly connected for additional information
- Voice-Over Customization - You have the option of using our automated text to
speech agent, an array of in-house Know-Where voice-over talent, or your very
own chosen voice talent.
- Short Lead Time - Get your Know-Where Voice Locator System up and working for
you in very short amount of time.
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