The Locator Company Since 1995

Locator solutions built around your business.

Know-Where builds custom locator technology for businesses with requirements that go beyond off-the-shelf software. From a handful of locations to international networks, we combine proven functionality with custom engineering to build the experience your business needs.

What We Do

Custom built around your requirements, not a template.

Know-Where created the first fully featured online locator in 1995. For more than 30 years, we’ve been expanding what locator technology can do.

Know-Where creates custom locator technology, from store, dealer, distributor, provider, product, and service locators to complex location-finding experiences that combine mapping, search logic, inventory, appointments, and other systems.

Each solution is built around what your business actually needs, however complex the requirements. Search, geography, business rules, mapping, directions, location data, availability, inventory, appointments, reporting, integrations, and more can all become part of the solution when the project calls for them.

That history means your solution doesn’t start with a blank page. We bring proven locator functionality, tools, and experience to each project, then adapt, combine, extend, or build what your requirements call for.

Looking for something different? Tell us. Many of the capabilities we offer today began with a client asking us to build something that didn’t exist yet.

Location Experiences

Whatever your customers need to find, from stores, dealers, distributors, providers, products, and services to something less conventional, we can build the locator around it.

Search & Geography

Use distance, territories, attributes, services, inventory, availability, conditions, and the business rules that matter to decide which locations appear, which appear first, which must be included or excluded, and how particular results are highlighted or presented.

Data & Integration

Bring together location data from one source or many, even when different systems hold different pieces of the same location record. We can reconcile that information and connect the locator to the other systems your business relies on.

Markets & Operations

Support local, national, and international networks across brands, markets, languages, and changing location data.

Beyond the Search

Finding the right location is often only the first step. We can connect the locator to inventory, availability, appointment scheduling, and other systems so customers can move from finding the right place to doing what they came to do.

Search Logic

The right result isn't necessarily the nearest location.

Distance tells you what’s nearby. It doesn’t tell you what will actually work. The right result may depend on what a location sells, which services it offers, what’s available, the territory it serves, or other conditions and business rules that determine whether it can meet the customer’s need. Know-Where can apply those rules so customers get a result that actually works for them.

Customer

NearestRequirement not met

RelevantRight result

Data & Integration

Your data. Your rules. Your experience.

Location data doesn’t always live neatly in one place. One system may hold the address, another the services offered, another inventory or availability, and another the information or rules that determine what customers should see. Know-Where can bring those sources together, normalize what overlaps or conflicts, and turn them into one coherent locator experience.

We can also connect your locator to inventory, appointment scheduling, and other systems so what customers see reflects what your business can actually provide. That flexibility can support one brand or many, a single market or an international network, and one language or several. We build around the way your business actually works.

Reporting

See how customers search.

Understand where customers search, which filters they use, which locations appear, and where demand may be outpacing your current footprint.

Ongoing Operations

Keep location information current.

Locations open, close, move, and change. Know-Where can support ongoing updates, automated data feeds, and corrections so customers see the most accurate, current information available.

Direct Expert Support

Work with someone who knows your implementation.

We’re here to support you every step of the way. You work with people who know your locator inside and out because we built it, and who have learned how your business works, not people reading from a generic support script.

Technology

A complete locator stack, built around your requirements.

Know-Where provides the technology at the core of every solution we build. Our own routing, mapping, geocoding, validation, data, and infrastructure capabilities give us unusual control over the full stack, while still allowing us to integrate third-party services when they are the better fit for a particular requirement.

Routing: Know-Where's self-hosted routing engine computes driving directions and distance without per-request routing charges.
Cartography: Know-Where can serve and style map imagery from our own infrastructure, giving us greater control over the map experience, or integrate third-party mapping platforms when they’re the better fit for the project.
Geocoding: Our in-house geocoder and address parser have been refined over decades against real location data.
Validation: Know-Where's validation tools automatically detect, flag, and help correct problems before they send your customers elsewhere, including incorrect phone numbers, invalid postal codes, mismatched city/province data, and impossible coordinates.
Data Pipeline: Location feeds can be automatically cleansed, validated, geocoded, and republished on a recurring schedule, including daily where required.
Operations: Know-Where runs monitored, load-balanced infrastructure with failover, supported by people who understand the software running on it.

Pricing

Predictable pricing, not a meter running in the background.

Know-Where’s services are unmetered. Pricing is based on the solution we build for you, with a one-time setup cost and an annual service fee determined by your requirements, not by usage. We don’t charge more because customers search more often, view more maps, generate more traffic, update location data, or need support. Good news for your marketing team shouldn’t mean bad news for your budget.

Contact

You’ve found what you’ve been searching for.

What can Know-Where help your customers find?

Let us know how we can help.

info@know-where.com